How to deactivate your smartphone service

In order to send your mobile device to ePelican.com, your device must be deactivated from your wireless service provider. Simply contact them to inquire about deactivating your service. Typically you'll have to inform your carrier that you wish to cancel your service and pay any outstanding charges you may have. When we inspect a device, we will make sure that the ESN associated with it has been deactivated before issuing your payment.

ESN stands for Electronic Serial Number. This number acts as an individual identifier for a mobile device, and each one will have its own specific number. ESN numbers come in a couple different formats, most notably IMEI and MEID.

IMEI stands for International Mobile Equipment Identity and is another form of identification for a mobile device, and MEID stands for Mobile Equipment Identifier.

If an ESN comes up Active, it is most likely because of the following reasons:

  1. The device still has a balance due with the carrier
  2. the device has been reported as lost or stolen

If our inspection team discovers that your device has an Active ESN, we will not be able to buy it back. At that point, we'll get in contact with you to go over what can be done to resolve the issue. You'll need to get in contact with your carrier and take the steps necessary to deactivate it.

Follow the links below to find information about your specific carrier.

AT&T

Verizon

Sprint

T-Mobile

Once you have deactivated your smartphone, let us know so we will be able to continue processing it and you can get paid!

If you’d like to get in contact with us, please don’t hesitate to call our customer support line at 949-397-2955 or email us at support@ePelican.com

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