Once you have sent your device to us, it could take 2-7 business days for it to reach us, depending on your location.
We are located in Newport Beach, California and provide both USPS priority mail return labels and UPS ground shipping labels to you. For most of the country, that means it will be delivered in 2-4 business days, but can take up to 7 business days for those located on the east coast.
We recommend keeping record of your tracking number and obtaining a drop off receipt when you send the package from the USPS or UPS location. You can check the status of your USPS tracking number here: USPS track my package. You can check the status of your UPS tracking number here: UPS track my package.